ITIL® Foundation (Version 5).
O kurzu.
Popis kurzu je zatím v angličtině.
The entry-level certification in the latest edition of ITIL, the most widely used framework for managing IT and digital services.
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ITIL® Foundation (Version 5) gives teams a shared vocabulary and a practical model for how digital products and services are designed, delivered, supported and improved, from the first business need to day-to-day operations.
Version 5 goes beyond classic IT service management. It brings product and service management into a single lifecycle and adds guidance on value streams, data-driven decisions, automation and the governance of AI. The course prepares participants for the official ITIL Foundation (Version 5) exam.
Co se naučíte
- Core concepts of digital product and service management, and how value is co-created with customers and partners
- Service relationships, roles and the service journey, including service levels and SLAs
- The ITIL Value System: guiding principles, governance, value chain, management practices and continual improvement
- The ITIL Product and Service Lifecycle, from discovery and design to operation, delivery and support
- The four dimensions of product and service management
- Value stream mapping and management
- How ITIL addresses AI and AI governance, and how it works alongside DevOps and PRINCE2®
Pro koho je kurz
- IT operations, service desk and support teams
- Service, product and delivery managers
- Business stakeholders who work with IT or digital service providers
- Anyone planning to continue to advanced ITIL (Version 5) certifications
Vstupní znalosti
None. No prior ITIL knowledge or certification is required.
- Certification
- ITIL® Foundation (Version 5)
- Awarding body
- PeopleCert
- Exam
- 40 multiple-choice questions, 65% to pass
- Typical length
- 2-3 days instructor-led, or self-paced eLearning
- Exam voucher
- Included in many offers - check the offer details
- Already ITIL 4 certified?
- Take the shorter Foundation Bridge
Porovnejte nabídky kurzu ITIL® Foundation (Version 5) (celkem 217). Dostupné formy účasti: Hybridní, Online, Prezenčně. Jazyky výuky: čeština, němčina, angličtina, nizozemština, polština, slovenština. Před objednávkou míst pro váš tým zkontrolujte u vybrané nabídky termín, cenu a možnosti výuky.
Dostupné termíny a nabídky.
Ceny jsou bez DPH. Termíny uvádíme v místním časovém pásmu kurzu. U samostudia můžete studovat kdykoli během doby přístupu.