ITIL® Foundation (Version 5).
Course overview.
The entry-level certification in the latest edition of ITIL, the most widely used framework for managing IT and digital services.
Read full descriptionShow less
ITIL® Foundation (Version 5) gives teams a shared vocabulary and a practical model for how digital products and services are designed, delivered, supported and improved, from the first business need to day-to-day operations.
Version 5 goes beyond classic IT service management. It brings product and service management into a single lifecycle and adds guidance on value streams, data-driven decisions, automation and the governance of AI. The course prepares participants for the official ITIL Foundation (Version 5) exam.
What you will learn
- Core concepts of digital product and service management, and how value is co-created with customers and partners
- Service relationships, roles and the service journey, including service levels and SLAs
- The ITIL Value System: guiding principles, governance, value chain, management practices and continual improvement
- The ITIL Product and Service Lifecycle, from discovery and design to operation, delivery and support
- The four dimensions of product and service management
- Value stream mapping and management
- How ITIL addresses AI and AI governance, and how it works alongside DevOps and PRINCE2®
Who it is for
- IT operations, service desk and support teams
- Service, product and delivery managers
- Business stakeholders who work with IT or digital service providers
- Anyone planning to continue to advanced ITIL (Version 5) certifications
Prerequisites
None. No prior ITIL knowledge or certification is required.
- Certification
- ITIL® Foundation (Version 5)
- Awarding body
- PeopleCert
- Exam
- 40 multiple-choice questions, 65% to pass
- Typical length
- 2-3 days instructor-led, or self-paced eLearning
- Exam voucher
- Included in many offers - check the offer details
- Already ITIL 4 certified?
- Take the shorter Foundation Bridge
Compare 6 offers for ITIL® Foundation (Version 5). Available attendance formats: online. Teaching languages: English. Check each offer for dates, prices and learning options before requesting seats for your team.
Available dates and offers.
Prices exclude VAT. Scheduled dates are shown in the course's local time zone. Self-paced courses let you study anytime during the access period.