Educherry - Terms and Conditions

Version 1.3 - effective 1 October 2026

These Terms and Conditions ("Terms") govern the use of the Educherry platform at educherry.com and all related services. They are issued by:

Educherry s.r.o.

Registered office: Ovocný trh 573/12, Staré Město, 110 00 Praha 1, Czech Republic

Company ID (IČO): 29845599

Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 453298

Contact: info@educherry.com | Billing: billing@educherry.com | Phone: +420 724 792 023

(hereinafter "Educherry", "we", "us" or "our")

1. Who these Terms are for

1.1 Educherry is an online marketplace where companies, other organisations and individuals can search, compare and order professional training courses, exams, e-learning, licences, conference tickets and related products ("Training Products") offered by third-party training companies and organisers ("Providers").

1.2 These Terms apply to everyone who visits or uses the platform ("User"), and in particular to anyone who places an order ("Customer").

1.3 Two types of Customers. Educherry sells Training Products to:

(a) entrepreneurs, companies, public bodies and other organisations buying for their business or organisational needs ("Business Customers"). When placing an Order as a Business Customer you must state the name and registration number (or VAT ID) of the organisation you buy for; and

(b) individuals buying outside their business or profession ("Consumers"), for Training Products marked on the platform as available to individuals.

Sections 1 to 13 and 15 to 17 apply to all Customers. Section 14 contains additional rules for Consumers. If Section 14 differs from other Sections, Section 14 prevails for Consumers. Nothing in these Terms limits the rights Consumers have under mandatory law. You must choose the correct Customer type when ordering; Educherry may ask for confirmation if the information you give does not match the selected type.

1.4 If you use the platform on behalf of an organisation, you confirm that you are authorised to act for that organisation and that these Terms bind the organisation.

1.5 Business Customers may sign a separate Corporate Customer Framework Agreement with Educherry. Where such an agreement exists, it takes precedence over these Terms to the extent of any conflict.

1.6 By creating an account, placing an order or otherwise using the platform, you accept these Terms. The English version of these Terms is the binding version. Translations are for convenience only, except that the Czech consumer information (Annex 2) is equally binding for Consumers; in case of a conflict, the version more favourable to the Consumer applies.

2. Definitions

Account - a personal user account on the platform.

Workspace - a company account under which multiple Users of one organisation are grouped, with Workspace Admins and Members.

Workspace Admin - a User authorised by the Customer to place orders and manage the Workspace.

Member - an employee of the Customer connected to the Workspace, who can view their own courses and submit training requests.

Participant - the person who will attend or use the Training Product.

Listing - information about a Training Product and its dates shown on the platform.

Course Date - a specific run of a course with a start date, language, format (online, classroom, hybrid) and location.

Guaranteed Date - a Course Date marked "Guaranteed", meaning the Provider has committed to run it even if only one participant is registered (see Section 7).

Digital Product - e-learning, licences, subscriptions, access codes and exam vouchers.

Order - a binding order for a Training Product placed by a Customer.

Order Confirmation - Educherry's written confirmation that an Order has been accepted. An automatic acknowledgement of receipt is not an Order Confirmation.

Quote - an individual written offer issued by Educherry, typically for groups or custom requests.

Verified Partner - a Provider that has signed a partner agreement with Educherry.

Price - the price of a Training Product stated in the Order Confirmation or accepted Quote.

Business Customer and Consumer - see Section 1.3.

3. Our role

3.1 Educherry is the seller. When you place an Order and receive an Order Confirmation, your contract for the Training Product is concluded with Educherry. Educherry buys the Training Product from the Provider and resells it to you. You receive one invoice from Educherry and you do not need to register or list the Provider as your supplier.

3.2 The Provider delivers and is responsible for delivery. The Training Product itself (the teaching, the trainer, the course content and materials, the venue or online classroom, the labs, the exam registration and vouchers, the certificates) is delivered by the Provider under its own professional responsibility. Educherry does not deliver training itself. Educherry is responsible for arranging the order, invoicing and communication, and for the remedies set out in Sections 7 and 10. Section 13.3 sets out how claims about delivery are handled.

3.3 Provider identity. For commercial reasons the name of the Provider may be hidden during search and shown only after the Order Confirmation. Before you order, we will always show you everything relevant to your decision: course content, duration, language, format, location, dates, whether the course is official/authorised, whether an exam is included, the Price, payment terms and the cancellation conditions.

3.4 No endorsement. Showing a Training Product on the platform is not a recommendation of that product or Provider. Choosing a Training Product that fits your needs is your responsibility.

3.5 Communication with Providers. Communication about your Order goes through Educherry. We may pass messages between you and the Provider, and the Provider may contact Participants directly only where needed for delivery (for example joining instructions, access to labs or registration with an exam body).

4. Accounts and Workspaces

4.1 You can browse the platform without an Account. To place an Order you need an Account. You can sign up with email or with a Google or Microsoft account.

4.2 You must give accurate and up-to-date information and keep your login details secret. You are responsible for all activity under your Account.

4.3 Workspaces. A User may request the creation of a Workspace for their organisation. A Workspace becomes active only after Educherry has verified the organisation and the requesting person and the Corporate Customer Framework Agreement has been signed by both parties. Educherry may refuse to create a Workspace without giving reasons. Individual Accounts without a Workspace remain available.

4.4 Workspace Admins act on behalf of the Customer. Orders placed by a Workspace Admin bind the Customer. The Customer is responsible for choosing its Workspace Admins, for removing access of people who leave the organisation, and for all Orders placed through its Workspace.

4.5 A User who wants to join an existing Workspace must be approved by a Workspace Admin. Educherry is not responsible for approvals given by Workspace Admins.

4.6 Members see only their own courses and requests. What else Members can see is set by the Workspace Admins.

5. Listings, prices and information on the platform

5.1 Listings are based on information from Providers, either supplied by them directly or obtained by Educherry from other sources. We take reasonable care to keep Listings accurate and we update them regularly (normally daily). Course dates, availability and prices can change at any time. A Listing is not a binding offer. The binding terms are those stated in the Order Confirmation or accepted Quote.

5.2 Listings from Verified Partners are marked accordingly. Listings from Providers who are not Verified Partners are marked "Unverified provider". For such Listings, Educherry confirms availability, Price, payment and cancellation conditions and the Guaranteed status with the Provider before an Order Confirmation is issued.

5.3 Course titles are normalised by Educherry so that the same course from different Providers appears under one name. The Provider's original course title is shown in the course detail. Course descriptions may be written or edited by Educherry and may be produced with the help of automated tools.

5.4 Prices shown during search may be indicative (for example "from EUR 990"). For Business Customers, prices are stated excluding VAT, and the final Price and the applicable VAT are stated in the Order Confirmation or Quote. For Consumers, the total price including VAT and all other charges is shown before the Order is submitted (Section 14.3).

5.5 Obvious errors (for example a price that is clearly wrong) are not binding. If a confirmed Order contains an obvious error, we will contact you and you may either accept the corrected terms or cancel the Order free of charge.

5.6 Official and non-official courses. Courses with a similar name can differ substantially in content, duration, labs, exam eligibility and price. Where known, Listings state whether a course is an official (vendor-authorised) course and whether an exam or exam voucher is included. Please check these attributes before comparing prices.

5.7 Ranking. By default, results are ranked by relevance to your search and filters. Other factors include: how soon the Course Date starts, whether it is a Guaranteed Date, availability, price, whether the Provider is a Verified Partner, and the completeness and freshness of the Listing data. Where offers are equivalent in content, date and price, offers from Verified Partners, and among them Founding Partners, may be shown first. Educherry does not currently accept payment for higher ranking. If this changes, sponsored placements will be clearly labelled.

6. Ordering

6.1 Direct order. You select a Course Date or product, enter the number of Participants and their details, and submit the Order. Submitting the Order is a binding offer to buy on the terms shown before submission.

6.2 Order Confirmation. We check availability and conditions with the Provider and send you an Order Confirmation, normally within 2 business days. The contract is concluded when you receive the Order Confirmation. If we cannot confirm your Order, we will tell you and, where possible, propose an alternative (another date, Provider or format). You are not obliged to accept an alternative.

6.3 Changed terms. Any change to the Price, payment requirements (including advance payment), cancellation conditions or other material terms of your Order is a counter-offer and requires your express acceptance. Educherry does not issue an Order Confirmation on changed terms before receiving that acceptance.

6.4 Quotes. For groups (typically 3 or more Participants), private or custom training, or where you request it, you may ask for a Quote instead of ordering directly. Requesting a Quote is not binding. We send the Quote as a PDF suitable for your internal procurement systems. A Quote is valid for 14 days unless stated otherwise. The contract is concluded when Educherry confirms your written acceptance of the Quote (including an email or a purchase order referring to the Quote) without changes. An acceptance with changes is a new request.

6.5 Purchase orders. If your organisation issues purchase orders (for example through Ariba, Coupa or SAP), you may send them to info@educherry.com. Your purchase order terms do not apply unless we expressly agree to them in writing. We will state your purchase order number on the invoice.

6.6 Participant data. You must provide correct Participant names and email addresses. You confirm that you are allowed to share Participants' personal data with us and that you inform them about our Privacy Policy. Some Providers and exam bodies (for example PeopleCert, Pearson VUE) require the Participant's email address to register them; we pass it on only for that purpose.

6.7 Participant substitution. You may replace a Participant with another person free of charge up to the start of the course, unless the Order Confirmation states otherwise (for example where an exam has already been registered in the Participant's name, or where the Provider does not allow substitution).

6.8 Digital Products and tickets. For Digital Products and conference tickets, the Order Confirmation or Quote states: when the access code, licence or ticket will be issued; the validity period and when it starts; activation rules; the number of users; technical requirements; any territorial or transfer restrictions; and any licence terms of the Provider or vendor that apply. If an access code or voucher does not work, we will arrange a working replacement.

7. Guaranteed Dates and course cancellation by the Provider

7.1 A Guaranteed Date will run even if only one participant is registered. If a Guaranteed Date is nevertheless cancelled or materially changed by the Provider, you can choose between (a) a replacement Course Date or Provider, if Educherry offers one, or (b) a full refund of the Price paid for that Order. For Guaranteed Dates of Verified Partners, the replacement is at no extra cost to you, except in cases of force majeure.

7.2 Course Dates not marked as guaranteed may be cancelled by the Provider, usually for insufficient participants. We will inform you as soon as we learn about it and you can choose between (a) a replacement Course Date or Provider, or (b) a full refund.

7.3 Refunds under this Section are made within 14 days of your choice, also where the cancellation is caused by force majeure. If the Price has not yet been paid, the invoice is cancelled or credited instead. Beyond the refund or replacement, Educherry is not liable for costs caused by a cancellation (for example travel or accommodation), unless the cancellation was caused by Educherry's own intentional or grossly negligent conduct.

8. Price and payment

8.1 Business Customers pay by bank transfer on the basis of an invoice issued by Educherry. Unless otherwise agreed, invoices are issued after the Order Confirmation and are payable within 30 days of issue. Longer payment terms can be agreed in the Corporate Customer Framework Agreement.

8.2 Advance payment. For Orders delivered by Providers who are not Verified Partners, for Digital Products, for conference tickets, and for first Orders from new Customers above EUR 10,000, Educherry may require full or partial payment in advance or shorter payment terms. Any such requirement is shown before you submit the Order, stated in the Quote, or offered to you for acceptance under Section 6.3.

8.3 Where offered, payment by card or other online methods may be available. A surcharge may apply only to payments with commercial (business) cards and is stated before payment.

8.4 Prices are in EUR unless another currency is stated. Bank fees on your side are borne by you. For payments in another currency, the amount credited to our account in the invoiced currency counts.

8.5 VAT. Prices exclude VAT. VAT is charged according to the applicable law for the Training Product concerned, including the place-of-supply rules (for example, admission to a classroom course or conference may be subject to VAT in the country where it takes place). Where the reverse-charge mechanism applies, you must provide a valid VAT ID. The applicable VAT treatment is stated in the Order Confirmation or Quote.

8.6 In case of late payment, we may charge statutory late interest and the statutory flat-rate compensation for recovery costs. If an invoice is more than 14 days overdue, we may suspend further Orders and cancel unconfirmed Orders.

8.7 For Digital Products, access codes may be released only after payment, unless otherwise agreed.

9. Cancellation and changes by the Customer

9.1 You can cancel a confirmed Order by email to info@educherry.com. For Consumers, the statutory right of withdrawal under Section 14.6 applies first; this Section 9 applies to cancellations after the withdrawal period or after the right of withdrawal has ended. The cancellation is effective when we receive it.

9.2 Cancellation fees. The cancellation conditions stated in the Order Confirmation or Quote apply. They reflect the conditions of the Provider. Where no specific conditions are stated, the following apply to classroom and live online courses:

9.3 Digital Products cannot be cancelled once the access code, licence or voucher has been issued on your instruction. Conference tickets follow the organiser's conditions stated in the Order Confirmation.

9.4 Rescheduling to another Course Date is possible where the Provider agrees. We will tell you about any fee before you confirm.

9.5 Circumvention. The Provider identity, Quote prices and Order details shared with you are confidential business information. If you cancel a confirmed Order, or reject a Quote you have requested, and within 3 months knowingly buy the same Training Product for the same Participants directly from the Provider that Educherry disclosed to you, using that information, Educherry may charge a fee of 10 % of the Price of the cancelled Order or rejected Quote, less any cancellation fee already paid for the same Order. This does not apply where (a) you cancelled because of a breach by Educherry or the Provider, or because Educherry could not deliver, or (b) you can document that you obtained the offer from that Provider independently or had a business relationship with that Provider before your Order or Quote request.

10. Delivery, complaints and quality

10.1 Joining instructions, links, materials and vouchers are sent by Educherry or, where agreed, directly by the Provider, usually no later than 3 business days before the course start. For Orders confirmed less than 5 business days before the course start, the Order Confirmation states when they will be sent.

10.2 If something goes wrong with the delivery of a Training Product (for example the course does not take place as described, the trainer does not show up, or the content differs materially from the Listing), contact us at info@educherry.com within 14 days after the end of the course, with a description and any evidence. We will handle the complaint with the Provider and inform you of the outcome within 30 days.

10.3 If the complaint is justified, we will arrange (at our choice, taking your preference into account) a re-run of the missing part, a replacement course, a proportional price reduction, or a refund. Refunds and price reductions are paid within 14 days of the decision on the complaint.

10.4 Educherry does not guarantee that a Participant will pass an exam or achieve any particular learning outcome.

11. Rewards, credits and referral programmes

11.1 Educherry may from time to time offer benefits such as credits, discounts, referral rewards or free access to webinars and content. Specific conditions will be published with each programme. Programmes can be changed or ended at any time; credits already earned remain valid for at least 12 months.

11.2 Compliance. Benefits linked to purchases made for an organisation are credited to that organisation by default. A personal benefit may be offered or provided only with the organisation's prior documented approval through an authorised person other than the recipient, and only where lawful and consistent with its procurement and gifts policies. No benefit may be offered to improperly influence a purchasing decision.

12. Acceptable use and intellectual property

12.1 You may not: use the platform for any unlawful purpose; place fake Orders; interfere with the platform's operation; attempt unauthorised access; or use robots, scrapers or other automated means to copy content, prices or data from the platform without our written permission.

12.2 All rights to the platform, including its software, design, database, normalised course catalogue, texts and trademarks, belong to Educherry or its licensors. Course content and trademarks of Providers and vendors belong to their respective owners.

12.3 If you upload content (for example a training plan, reviews or comments), you grant Educherry a non-exclusive, royalty-free licence to use it for providing and improving the services. You confirm you have the right to do so.

12.4 We may suspend or close an Account, cancel unconfirmed Orders or refuse service where we have good reason, in particular fraud, abuse, breach of these Terms or unlawful behaviour. We will inform you of the reason unless the law prevents us.

13. Liability

13.1 Educherry is liable for the proper performance of its own obligations under these Terms.

13.2 To the extent permitted by law, Educherry is not liable for indirect or consequential loss, lost profit, lost business opportunities or loss of data.

13.3 Delivery of Training Products. To the extent permitted by law, Educherry's liability for the delivery of a Training Product (in particular its content, quality, trainer, venue, labs, materials, exam registration, cancellation or change by the Provider, and any damage caused by the Provider or its staff during delivery) is limited to the remedies set out in Sections 7 and 10. At the Customer's request, Educherry shall cooperate in assigning to the Customer any existing and legally assignable claims against the Provider that correspond to the Customer's remaining uncompensated loss. Any assignment shall be documented separately, shall not include claims needed to reimburse amounts already borne by Educherry, and shall prevent double recovery.

13.4 To the extent permitted by law, Educherry's total liability arising out of or in connection with an Order is limited to the Price of that Order. Refunds and price reductions under Sections 7 and 10 are not limited by this Section.

13.5 Nothing in these Terms limits or excludes liability for harm caused intentionally or through gross negligence, for harm to life or health, for interference with natural rights, or any other liability that cannot be limited or excluded under mandatory law.

13.6 Educherry is not liable for failures caused by events beyond its reasonable control (force majeure), including failures of third-party infrastructure, strikes, pandemics or government measures. Force majeure does not affect your right to a refund for Training Products that were not delivered.

13.7 We do not guarantee that the platform will be available without interruption or error.

14. Additional rules for Consumers

14.1 Scope. This Section applies to Consumers (Section 1.3(b)). Consumers can order only Training Products marked as available to individuals. Workspaces, Quotes for organisations, purchase orders and the framework agreement are for Business Customers only.

14.2 Who you contract with. Your contract is concluded with Educherry s.r.o. (identification at the top of these Terms, including phone and email). The Training Product is delivered by the Provider named in the Order Confirmation.

14.3 Information before ordering. Before you submit an Order we show you: the main characteristics of the Training Product (content, duration, language, format, date and time, place or online access, whether it is official and whether an exam is included); for Digital Products, the validity, activation, technical requirements, number of users and any restrictions; the total price including VAT and any other charges; the payment method and due date; the date by which the Training Product will be delivered; the cancellation conditions; whether you have a right of withdrawal and how to exercise it (Section 14.6); and how complaints are handled.

14.4 Ordering and conclusion of the contract. You submit an Order by clicking the button "Order with obligation to pay". Submitting the Order is a binding offer. We confirm receipt without undue delay; that acknowledgement is not an Order Confirmation. The contract is concluded when you receive the Order Confirmation. With the Order Confirmation, or at the latest before delivery begins, we send you in a durable medium (email with PDF attachments): these Terms in the version that applies, the Czech consumer information (Annex 2), the instructions on withdrawal and the model withdrawal form (Annex 1), and confirmation of any request or consent you gave under Section 14.6.

14.5 Payment. Consumers pay the total price in advance, by bank transfer (including QR payment) or, where offered, by card. No surcharge is charged for any payment method. The due date is stated in the Order Confirmation; it is always before the start of delivery. If you do not pay by the due date, Educherry may withdraw from the contract and will inform you by email. Section 8.1 (invoice payable within 30 days), Section 8.2 and Section 8.6 (statutory flat-rate compensation for recovery costs) do not apply to Consumers.

14.6 Right of withdrawal.

(a) You may withdraw from a contract concluded at a distance without giving any reason within 14 days from the day the contract was concluded, which is the day you receive the Order Confirmation. To withdraw, send us a clear statement before the period expires: by the "Withdraw from contract" function in your Account (Account > My orders > order detail > Withdraw from contract), by email to info@educherry.com, by post, or using the model form in Annex 1. After you use the online function, we send you without undue delay an email confirming the content of your withdrawal and the date and time you sent it.

(b) If you withdraw, we refund all payments received from you without undue delay and in any case within 14 days of receiving your withdrawal, using the same payment method you used, unless you expressly agree otherwise. You bear no fees for the refund.

(c) Courses and other services (classroom courses, live online courses, and online platforms or subscriptions provided as a service). If a service is to begin before the withdrawal period ends, you must expressly request it; we check this again when we issue the Order Confirmation and do not start performance without your request. If you then withdraw after the service has started, you pay an amount proportionate to what was provided until you informed us of the withdrawal. If the service has been fully provided at your express request, and you acknowledged that you would lose the right of withdrawal once the service is fully performed, the right of withdrawal ends.

(d) Digital content (content supplied in digital form, such as downloadable e-learning packages or files). If you want digital content to be supplied before the withdrawal period ends, you must give your express consent and acknowledge that you thereby lose the right of withdrawal; we confirm your consent and acknowledgement in a durable medium. The right of withdrawal ends when supply of the digital content begins. Without such consent, we supply the digital content only after the withdrawal period ends. Each Listing states whether a product is a service (point (c)) or digital content (this point (d)); the label "online" or "licence" alone does not decide this.

(e) Vouchers and tickets. A voucher (for example for an exam) is a right to a future service and is not digital content merely because it is sent by email. Issuing a voucher or ticket does not by itself end your right of withdrawal. Exam vouchers and conference tickets are sold to Consumers only where the Listing expressly says so, together with the applicable withdrawal information.

14.7 Cancellation after the withdrawal period. After the withdrawal period, or where the right of withdrawal has ended, you may cancel under Section 9. Participant substitution (Section 6.7) remains possible.

14.8 Defects and complaints.

(a) Courses and other services. The course must correspond to what was agreed and to the Listing. If it has a defect, you can require that the defect be remedied (for example by a re-run of the missing part or a replacement course). If the defect cannot be remedied, is not remedied within a reasonable time, or its remedy would cause you significant difficulties, you may claim a reasonable price reduction or, where the defect is a material breach of the contract, withdraw from the contract (Sections 1914 to 1925 of the Civil Code). Please report the defect without undue delay after you could discover it.

(b) Digital content and digital services. We are responsible that digital content and digital services have the agreed properties and those required by law, including the updates necessary to keep them in conformity: for defects that appear within 2 years of supply where supplied once, or throughout the period of supply where supplied continuously. You may require the defect to be remedied free of charge, within a reasonable time and without significant inconvenience to you. If it is not remedied, or the defect is serious, you may claim a reasonable price reduction or withdraw from the contract. Any money you are entitled to because of a defect is refunded without undue delay and no later than 14 days after you exercise that right (Sections 2389a to 2389u of the Civil Code).

(c) How we handle complaints. You can submit a complaint by email to info@educherry.com or by phone. We confirm receipt in writing, stating the date of the complaint, its content, the remedy you request and your contact details. After settling it, we confirm the date and method of settlement, or give written reasons for rejecting it. For courses and other services, we settle the complaint, including informing you, within 30 days of receipt, unless we agree on a longer period with you; if we do not, you have the same rights as for a material breach of the contract. For digital content and digital services, we remedy the defect within a reasonable time with regard to its nature; the 30-day period is only an upper limit and does not extend that time.

(d) The time limit in Section 10.2 and our choice of remedy in Section 10.3 do not apply to Consumers where they would limit these rights.

14.9 Liability. Sections 13.2 to 13.4 apply to Consumers only to the extent permitted by mandatory consumer law. The fee under Section 9.5 does not apply to Consumers.

14.10 Governing law and courts. Czech law applies. If you are a Consumer habitually resident in another country, you also keep the protection of the mandatory provisions of the law of that country, and you may bring proceedings in the courts of your country of residence. Section 17.2 does not apply to Consumers where it would deprive them of this right. Section 17.4 does not apply to Consumers.

14.11 Out-of-court dispute resolution. If a dispute with a Consumer is not resolved by agreement, the Consumer may submit a proposal for out-of-court resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce), ADR department, Gorazdova 1969/24, 120 00 Praha 2, email adr@coi.gov.cz, web https://adr.coi.gov.cz. The Czech Trade Inspection Authority also supervises compliance with consumer protection law. Consumers in other EU countries may also use the ADR body competent in their country.

14.12 Rewards. Section 11.2 applies only to purchases made for an organisation. Rewards for Consumers are governed by the conditions of the relevant programme.

15. Personal data

We process personal data in accordance with our Privacy Policy available at educherry.com/privacy. Cookies are described in our Cookie Policy at educherry.com/cookies.

16. Changes to these Terms

16.1 We may change these Terms for good reasons, for example changes in law, in our services or in our business model. We will publish the new version on the platform and notify registered Users by email at least 15 days before the change takes effect. If you do not agree, you may close your Account before the change takes effect. Orders confirmed before the change are governed by the Terms valid at the time of the Order Confirmation.

17. Final provisions

17.1 These Terms and all contracts concluded under them are governed by the laws of the Czech Republic, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2 Disputes will be decided by the courts of the Czech Republic having local jurisdiction for Educherry's registered office.

17.3 If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in force, and the invalid provision will be replaced by a valid provision closest to its purpose.

17.4 For contracts with Business Customers who are entrepreneurs, Sections 1799 and 1800 of the Czech Civil Code on adhesion contracts do not apply, and those Customers bear the risk of change of circumstances under Section 1765(2) of the Czech Civil Code.

17.5 Notices to Educherry must be sent to info@educherry.com or to our registered office. Notices to you will be sent to the email address in your Account.

Educherry s.r.o., Prague, 1 October 2026

Annex 1 - Instructions on withdrawal and model withdrawal form (Consumers)

Right of withdrawal. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract was concluded (the day you received the Order Confirmation).

To exercise the right of withdrawal, you must inform us - Educherry s.r.o., Ovocný trh 573/12, 110 00 Praha 1, Czech Republic, email info@educherry.com, phone +420 724 792 023 - of your decision to withdraw by a clear statement (for example using the "Withdraw from contract" function in your Account under My orders, a letter or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day we are informed about your decision. We will use the same means of payment as you used, unless you have expressly agreed otherwise; you will not incur any fees as a result. If you requested the service to begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

Exceptions. The right of withdrawal ends (a) for a service, once it has been fully performed, if performance began with your prior express request and your acknowledgement that you will lose the right of withdrawal once the contract has been fully performed; and (b) for digital content not supplied on a tangible medium, once supply has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal, which we have confirmed to you in a durable medium. Sending a voucher or ticket by email does not by itself end the right of withdrawal.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Educherry s.r.o., Ovocný trh 573/12, 110 00 Praha 1, Czech Republic, info@educherry.com

I hereby give notice that I withdraw from my contract for the following service / digital content:

Order number:

Training Product and date:

Ordered on / Order Confirmation received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

Annex 2 - Czech consumer information (Informace pro spotřebitele)

Published separately at educherry.com/terms/spotrebitele and attached to each Order Confirmation sent to a Consumer.